Returns & Exchange

minki has a 14-day return policy: any unwanted items must be shipped/postmarked within 14 days of receipt. When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse. minki will issue a full refund excluding the original shipping cost.

To return or exchange items, you must request a return authorization by emailing studio@minki-london.com with your order number. We will issue a pre-paid return shipping label with instruction via email. The item(s) should be placed in the original box or any other solid carton box, please close the box and tape it securely.

To return or exchange items, you must request a return authorization by emailing studio@minki-studio.com with your order number. We will issue a pre-paid return shipping label with instruction via email. The item(s) should be placed in the original box or any other solid carton box, please close the box and tape it securely.

Exchange

Purchased items are exchangeable into a different size and color. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges shipped to you is free of charge. Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at www.minkicheng.com.

Purchased items are exchangeable into a different size and color. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges shipped to you is free of charge. Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at www.minki-london.com.

Receiving a refund

Your refund will either be credited to the original purchaser's credit card or as store credit to your minki online account. If the complete order is returned a refund will exclude minki shipping costs. Please note that in case of a written notice and proof of a return to minki within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Important information

1.Items must be returned to us in perfect condition accompanied by the return form.

2.Make sure all products are exactly as you received them, with tag and seal still attached.

3.We prefer that items are returned through minki return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.

4.When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.

Please send the package to:

minki

unit 12, Suna House, 65 Rivington Street, London, UK, EC2A 3AR

Sale

Our regular online return and exchange policy as described above applies during sale periods.

minki quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.